Privacy Policy
This Privacy Policy describes how Ashtha Wellness (“we”, “us”, “our”) collects, uses, discloses, and protects information when you visit our website and use our services. If you are a resident of a country with specific privacy laws (for example GDPR in the EU), additional rights and terms may apply — see “Your Rights” below.
1. Who we are
Company name: Ashtha Wellness
Address: Hgr, Kathua, Jammu and Kashmir
Contact email: ashthawellness@gmail.com
Contact Number: +91-8492027461
2. What information we collect
a) Personal information you give us
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Name
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Email address
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Phone number
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Postal address
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Payment details (when you purchase products)
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Health-related information you voluntarily provide (for example, during an online consultation or product questionnaire)
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Any messages, feedback, or other content you submit to us
b) Information we collect automatically
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Device and browser information (user agent, screen resolution)
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IP address and approximate location
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Pages viewed, time spent on pages, click and navigation behavior
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Referring and exit pages
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Cookies, web beacons and similar technologies
c) Information from third parties
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Service providers (payment processors, analytics providers)
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Advertising platforms (for remarketing and ad measurement), if you interact with our ads
3. How we use your information
We use your information to:
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Provide and improve our products and services
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Process orders, payments, refunds and returns
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Schedule and provide online consultations
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Communicate with you about your orders, appointments, and account
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Send marketing communications (with your consent where required)
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Personalize your experience on the website
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Detect, prevent and address technical issues and fraud
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Comply with legal obligations
We will not use sensitive health information for marketing without explicit consent.
4. Legal bases for processing (where applicable)
If you are in jurisdictions that require a legal basis (for example the EU under GDPR), we rely on one or more of the following:
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Consent: where you have explicitly agreed (e.g., marketing emails or optional health questionnaires).
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Performance of a contract: to process your orders, deliver products, or provide services you requested.
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Legitimate interests: for business operations, fraud prevention, and improving services (balanced against your rights).
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Legal obligation: to comply with court orders, tax or regulatory requirements.
5. Cookies and similar technologies
We use cookies and similar tracking technologies to operate and improve the site (e.g., session cookies), analyze usage (analytics cookies), and, if you consent, to show relevant ads (advertising cookies).
You can manage cookie preferences through your browser settings or via our cookie banner. Blocking certain cookies may affect site functionality.
6. Sharing and disclosure of information
We may share personal information with:
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Service providers who perform functions on our behalf (payment processors, hosting, email, analytics)
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Healthcare professionals or consultants when providing paid consultations (with your consent)
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Legal or regulatory authorities as required by law
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Potential buyers or investors in connection with a business sale or merger (with appropriate confidentiality safeguards)
We require third-party service providers to protect personal information and to use it only for the purposes for which it was shared.
7. Third‑party links and services
Our website may contain links to third‑party sites and use third‑party services (e.g., Google Analytics, payment gateways, social logins). This Privacy Policy does not cover third‑party practices. Please review their privacy notices before using those services.
8. Data retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to satisfy legal, tax or accounting requirements, and to resolve disputes. Retention periods vary by data type; for order records we typically retain for at least 7 years to meet tax/regulatory needs, unless a shorter period is required.
9. Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure — if a breach occurs we will follow applicable breach-notification laws and inform affected users when required.
10. Children’s privacy
Our services are not directed at children under 16 (or a higher age where local law requires). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.
11. Your rights
Depending on your jurisdiction, you may have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict processing
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Request portability of your data
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Withdraw consent where processing is based on consent
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Lodge a complaint with a supervisory authority
To exercise your rights, contact us at [privacy@yourcompany.com]. We will respond within applicable legal timeframes.
12. International transfers
We may transfer personal data to service providers or partners located in other countries. Where transfers occur, we take steps to ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data.
13. Changes to this Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when the policy was last revised. Where required by law, we will notify users of significant changes.
14. Contact us
If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:
Privacy contact: ashthawellness@gmail.com
Address: Ashtha Wellness
Phone: +91-8492027461